FREE SERVER MANAGEMENT SERVICE
Professional management, saving time, reasonable costs.

FREE SERVER MANAGEMENT SERVICE

We support 24/7 whether you’re on vacation or in the office. We will install your servers with updates or repairs as needed. If you get hacked, or your server could lose control, just give us a call and we’ll help!

Our packages will allow you to reduce the management costs associated with your server, provide you with backup space, track, software uptime and let you feel It’s safe to know that someone is always there to help you in an emergency.

FOR VPS SERVER AND DEDICATED SERVER:

Control / Hardware / network:

  • Check and handle all errors that occur on VPS virtual servers caused by physical servers.
  • Check to handle all errors that occur on the hardware of the private server.
  • Support shutdown / reboot / power on private server
  • Check transmission speed, domestic and international routing errors.
  • Check the I / O (read and write speed) of the drive on the VPS virtual server. If the write speed is below 50Mb / s, please send a ticket to the technical department to check and handle.
  • Check and handle all errors that belong to VPS Control Panel (https://client.tgs.com.vn) like cannot VNC, cannot reboot, start, stop, mount ISO, etc.

System operation, software, install backup system configuration:

  • Support configuring backup data, source code website, MySQL database periodically by minute / hour / day / week / month … at the request of customers (only applicable to Linux / Unix operating systems).

  • The backup data will be stored on your own VPS / private server.
    If you use Windows operating system or want to store backups on dedicated storage server, please use Digital World’s Remote backup service.

  • Support for reinstalling VPS operating system: Customers can manually mount ISO and reload operating system for Windows operating system and select

  • Reinstall button with Linux operating system. However, if you need Digital World for reinstallation, please send support ticket, we will support you to reinstall the operating system for VPS.

  • Support to change the administrator account password on the operating system of virtual server VPS / private server. Note: In some cases, the technical department must reboot the server to change the password for you.
    Search, delete files that take up large storage on virtual server VPS / private server on demand.

  • Check and fix errors of OpenSSH remote administration connection for Unix / Linux operating system and Remote Desktop with Windows operating system.
    Support for checking operating system errors:

  • If the VPS virtual server / private server encounters an error on the operating system, the technical department will assist customers to check and fix the error.

  • In the worst case, the operating system cannot be restored, the technical department will support data copying and support reinstalling VPS for customers.

  • Support for service error checking: Apache service error checking /
    Nginx / Lighttpd / PHP / MySQL / Exim / Postfix / Zimbra / OpenVPN.
    Support upgrade version of Apache / Nginx / Lighttpd / PHP / MySQL services.
    Note: Data recovery is not supported on VPS / private servers if data has been deleted / corrupted.

  • Support checking and finding malicious code on the website if customers request.

  • Support for checking and identifying attack methods.

  • Support configuration of layer 3 firewall and web application firewall in layer 7 to limit / prevent attacks.

  • Note: In case of a severe DDOS attack, your website / application may be accessed more slowly than usual.

FOR COLOCATION SERVICE:

Hardware / network:

  • Support check to determine if the error occurs whether it belongs to the server’s hardware or not (RAM / HDD / CPU).
  • Check transmission speed, domestic and international routing errors.
  • Support shutdown / reboot / power on private server.
  • Check conditions of temperature, humidity, power source at DataCenter located server.

Operating system / software:

  • Support to change the password of the server operating system administrator password of the server.
  • Check and fix errors of OpenSSH remote administration connection for Unix /
  • Linux operating system and Remote Desktop with Windows operating system.
  • Note: In some cases, the technical department must reboot the server to change the password for you.

Issues outside the scope of support:

  • Installing software that violates copyright or law.
  • Interfering directly with the website source code of customers to fix errors that are not caused by servers.
  • Customer violates the terms of service of Digital World.

Indemnity:

  • Digital World will not be responsible for security vulnerabilities that have not been disclosed as a temporary remedy or patched by the manufacturer.
  • Digital World is not responsible for the data inside VPS / private servers, customers need to have their own data backup policy.
  • Digital World does not support data recovery on virtual servers VPS / private servers if the data has been deleted / corrupted.
  • Digital World only performs technical operations, provides documentation from the manufacturer (if any), does not explain or guide how to perform detailed configuration.